Supplier Management Handbook

This Sixth Edition addresses the evolving role of the purchasing agent and discusses the future of customer-supplier relationships. Specifically, the book provides an overview of several basic supplier management issues including: specifications, record keeping, site inspection, measurement assurance, supplier rating, communications, ship-to-stock versus just-in-time, and data evaluation. This Handbook serves as a comprehensive resource for any quality professional needing to identify a step-by-step process for supplier certification, including how to do a service certification. Two certification approaches are described as well as how to conduct a supplier survey and evaluate a supplier’s product. Several chapters focus on specific supplier management applications including establishing effective quality control for the small supplier, procurement quality in the food industry, management of service suppliers, and software supplier management. Appendices include procurement quality definitions, audit guidelines, food industry associations, and federal government agencies involved with food safety.
Content:
Front Matter
• Table of Contents
1. Why Procurement Quality?
• 2. How Do You Appear to Your Suppliers?
3. Basic Issues: Specifications
4. Basic Issues: Record Keeping
5. Basic Issues: Site Inspection
6. Basic Issues: Measurement Assurance
7. Basic Issues: Supplier Rating
• 8. Basic Issues: Communications
9. Basic Issues: From Ship-to-Stock to Just-in-Time
• 10. Basic Issues: Data Evaluation
11. Supplier Certification
12. How to Conduct a Supplier Survey: Vendor - Vendee Technical Committee
13. How to Evaluate a Supplier's Product: Vendor - Vendee Technical Committee
14. How to Establish Effective Quality Control for the Small Supplier
15. Procurement Quality in the Food Industry
16. Management of Service Suppliers
17. Software Acquisition and Software Supplier Management
Appendices
• Bibliography and Suggested Reading
Index